Return and Exchange


Sapphire Patient Care offers a hassle free policy, with FREE Shipping, Returns & Exchanges for purchases made on only.  (Offer not valid for HI, PR, AK and International orders). 

Please note: We do not ship to PO Boxes, except HI & AK.

60-Day Wear Test of Shoes & Insoles

Test our products Risk Free for up to 60 days, and if you are not completely satisfied, return them for a full refund. Sapphire Patient Care will accept your item(s) within 60 days from date of purchase.


If you are returning socks, a partial refund will be issued only to unused pairs that are still attached to the original packaging.

To Process Your Return:

  1. Click here to go to our Returns and Exchanges Portal.
  2. Enclose a copy of the packing slip or invoice with the returned item(s).

Please Note the Following:

Printing a label: If you are printing a label, please affix it to the outside of your shipping carton prior to arriving at the post office.

  • Only one exchange is allowed with free shipping and returns.
  • If you choose to ship the return package using another carrier, Sapphire Patient Care will not be responsible for the shipping charges and will not refund those costs. 
  • Please keep a copy of the tracking # for your reference and allow us 10-15 business days to receive and process your return. You will receive an email confirmation of your refund once your return has been processed.
  • Once we have received your shoes back in our warehouse, it may take up to 7 business days for the credit to appear on your bank statement.

Have a Question?

Please call our Customer Care Team at (312) 877-5132.

Monday through Friday, 10:00 to 4:00 CST, or email us at