FREE STANDARD SHIPPING, RETURNS & EXCHANGES
Sapphire Patient Care offers a hassle free policy, with FREE Shipping, Returns & Exchanges for purchases made on sapphirepatientcare.com only. (Offer not valid for HI, PR, AK and International orders).
Please note: We do not ship to PO Boxes, except HI & AK.
60-Day Wear Test of Shoes & Insoles
Test our products Risk Free for up to 60 days, and if you are not completely satisfied, return them for a full refund. Sapphire Patient Care will accept your item(s) within 60 days from date of purchase.
If you are returning socks, a partial refund will be issued only to unused pairs that are still attached to the original packaging.
To Process Your Return:
- Click here to go to our Returns and Exchanges Portal.
- Enclose a copy of the packing slip or invoice with the returned item(s).
Please Note the Following:
Printing a label: If you are printing a label, please affix it to the outside of your shipping carton prior to arriving at the post office.
- Only one exchange is allowed with free shipping and returns.
- If you choose to ship the return package using another carrier, Sapphire Patient Care will not be responsible for the shipping charges and will not refund those costs.
- Please keep a copy of the tracking # for your reference and allow us 10-15 business days to receive and process your return. You will receive an email confirmation of your refund once your return has been processed.
- Once we have received your shoes back in our warehouse, it may take up to 7 business days for the credit to appear on your bank statement.
Have a Question?
Please call our Customer Care Team at (312) 877-5132.
Monday through Friday, 10:00 to 4:00 CST, or email us at firstname.lastname@example.org